Privacy Policy

 

At Stemwyze, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from stemwyze.com.au.

1. Information We Collect

We collect personal information that you provide to us directly and automatically when you use our website, including:

  • Contact details such as your name, email, phone number, and shipping address.

  • Payment information (processed securely through Shopify and third-party payment providers).

  • Order history and customer support interactions.

  • Device and browsing information, including cookies, IP address, and interactions with our website.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchases or inquiries.

  • Improve and personalise your shopping experience.

  • Provide targeted advertising and marketing (where consent is given).

  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We share your information only where necessary, including with:

  • Shopify (our e-commerce platform), who processes your data on our behalf.

  • Payment providers, shipping carriers, and service providers to fill your order.

  • Advertising and marketing partners (such as Meta and Google Ads) to deliver relevant promotions.

  • Where required, government or regulatory authorities.

We do not sell your personal information.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable core site functionality.

  • Analyse website traffic and performance.

  • Deliver targeted advertising.

You can adjust your browser settings to manage or block cookies.

5. International Data Transfers

As we use Shopify and third-party providers based outside Australia, your data may be transferred internationally (e.g., to Canada, the United States, or the European Union). We ensure such transfers comply with applicable data protection laws.

6. Your Rights (Australia & International)

Under the Australian Privacy Act (1988) and other applicable laws, you have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate or outdated information.

  • Opt out of direct marketing communications at any time.

  • Withdraw consent for targeted advertising.

If you wish to exercise these rights, please contact us at support@stemwyze.com.au

7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure.

9. Third-Party Services

Our store is powered by Shopify. You can read more about how Shopify handles your data here: https://www.shopify.com/au/legal/privacy

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Updates will be posted on this page.

11. Contact Us

For questions, complaints, or to exercise your privacy rights, please contact us at:

📧 support@stemwyze.com.au

📍 Stemwyze, Queensland, Australia